Getting started
Your first visit
The whole appointment, start to finish, and every way you can pay for it.
The appointment
- 01
Before you come
You do not need a referral to see a physiotherapist. Bring one only if you are claiming through Medicare EPC, DVA or workers compensation — those pathways each need their own paperwork. Bring any scans or imaging reports you already have.
- 02
Assessment
We talk through your history and what you are trying to get back to, then assess movement, strength and the affected joints to work out what is driving the problem.
- 03
Explanation
You get told what we found and what the options are, including where the evidence is mixed. Where surgery is on the table, that decision is made between you, your doctor and your physiotherapist together.
- 04
Treatment and a plan
Treatment may include manual therapy, exercise prescription, load management or hydrotherapy. You leave with a plan you can follow, not just an appointment for next week.
- 05
Measuring progress
Where it is useful — knee injuries in particular — objective strength testing gives a number to track against, rather than relying on how it feels on the day.
Fees and funding
How you can pay
Bring the paperwork for whichever pathway applies. Where the scheme allows it, we claim at the appointment.
- Private health insurance
- HICAPS on site, so you can claim on the spot. Payment by EFTPOS or cash.
- Medicare (EPC / GP management plan)
- You pay the service fee at the appointment and claim the rebate back from Medicare afterwards. Instant Medicare claiming is available on site.
- DVA
- Invoiced directly to DVA. You will need a GP referral (D904), DVA approval, and your white or gold card. A gap payment may apply.
- Workers compensation (ACT)
- Accepted with a referral and documentation from your insurer.
- NDIS (self-managed)
- Self-managed NDIS participants are welcome.
- Accident insurance
- Accepted. Ask us about your claim when you book.
For current consultation fees and rebate amounts, call 0416 624 377 or email admin@kwongphysiotherapy.com.au. We will tell you the cost before you book.
Getting there
Where to go
- Health Space Weston
- Unit 14-15, 14 Brierly St, Weston ACT 2611Monday & Thursday, 9am – 4pm
- Bruce Sports Medicine
- 9 Victoria Street, Hall ACT 2618Monday to Friday, 8am – 5pm
- Hydrotherapy
- By arrangement at University of Canberra Hospital and John James Hospital. Both pools have assisted entry and exit, accessible bathrooms and accessible parking.
Before you book
Common questions
Do I need a referral to see a physiotherapist?
No. You can book directly. A referral is only needed if you are claiming through Medicare EPC, DVA or workers compensation, and each of those has its own paperwork — see funding below.
Which location should I book?
Health Space Weston runs Monday and Thursday, 9am to 4pm. Bruce Sports Medicine at Hall runs Monday to Friday, 8am to 5pm. Hydrotherapy runs at University of Canberra Hospital and John James Hospital by arrangement.
Can I claim on the spot?
Private health insurance can be claimed at the appointment through HICAPS. Medicare EPC works differently — you pay the fee at the appointment and claim the rebate back from Medicare afterwards.
What languages do you speak?
English, Cantonese and Mandarin.
What is GLA:D®?
An education and exercise program for hip and knee osteoarthritis, developed by researchers in Denmark. Kwong is a GLA:D® registered physiotherapist and runs the program along with ongoing small-group classes.
Do you see NDIS participants?
Yes, self-managed NDIS participants are welcome.
Book an appointment
No referral needed to book. Bring one only if you are claiming through Medicare EPC, DVA or workers compensation.